Indian Railways has rapidly increased its use of technology to improve passenger convenience. Previously, checking the live status or PNR number of a train was a cumbersome process. Passengers had to call the railway enquiry number 139 or log in to the official IRCTC website to obtain information. Both methods were time-consuming, and sometimes information was not immediately available due to internet or call traffic.

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To simplify this process, the Railways has launched a new digital service in collaboration with MakeMyTrip. With this partnership, passengers can now receive live train status and PNR information by simply sending a message on WhatsApp. This service is extremely useful for passengers who need quick updates while traveling or who do not have time to log in to IRCTC repeatedly.

Checking train status has now become simpler than ever. Passengers simply save MakeMyTrip’s WhatsApp number in their smartphone’s dialer and, after refreshing the app, send a message to that number. The chatbot instantly sends PNR status, live train location, estimated arrival time, and other essential travel information. The biggest advantage is that passengers don’t have to go through any lengthy procedures and receive real-time information directly on their phones.

This initiative by the Railways will provide convenience to millions of passengers. WhatsApp is the most widely used messaging app in India today, so by leveraging this medium, the Railways has made train-related information more accessible to every passenger. In the future, it is expected that the Railways will add more travel-related information through this service, making the entire experience even more smart and digital.

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How to Check PNR and Train Status on WhatsApp

  1. Passengers first save the number 7349389104 on their smartphones.
  2. This is MakeMyTrip’s official WhatsApp number.
  3. Next, open WhatsApp and refresh your contact list.
  4. When the number appears, open the chat and type in the PNR number or train number and send it.
  5. In just a few seconds, you’ll receive the train’s real-time status and all PNR-related information.