Railways have undertaken several significant initiatives to modernize and streamline the ticket booking experience for passengers. These include administrative and technical measures such as deactivating suspicious user IDs, registering complaints for fraudulently booked PNRs, and revalidating user accounts. Railway Minister Ashwini Vaishnav, while releasing official figures in the Lok Sabha, stated that over 87% of reserved tickets are now booked online.

Major Steps to Prevent Fraud

IRCTC has taken several significant system improvements to make the booking process smooth and secure for genuine users. These measures include enhancing advanced checks and verification, deploying an advanced content delivery network (CDN), and utilizing cutting-edge anti-bot technologies.

In addition to these technological upgrades, the Ministry of Railways is also regularly conducting third-party audits of IRCTC’s technology infrastructure to improve the system. Strict monitoring is being maintained to prevent suspicious activities and fraud, ensuring honest passengers have a fast and fair booking experience.

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87% of bookings are online

IRCTC has seen a tremendous surge in ticket bookings in recent times. Due to simplified procedures, most passengers now prefer to book train tickets online through IRCTC rather than through PRS counters at railway stations.

In a written reply to the Lok Sabha on December 3, 2025, Railway Minister Ashwini Vaishnav confirmed this significant change. He stated that e-ticketing now accounts for over 87% of total reserved tickets booked on Indian Railways. He also acknowledged that some complaints regarding failed transactions, delayed refunds, and booking errors are being regularly monitored for faster resolution.

The Technical Secret to Faster Booking

The Union Minister explained that the IRCTC website and mobile apps operate on Application Programming Interface (API)-based technology. This technology requires minimal text-based data exchange between the user’s device and the IRCTC server.

This ensures efficient performance for ticket booking even in rural areas with low bandwidth. Furthermore, IRCTC has implemented advanced Content Delivery Network (CDN) solutions, a global network of servers, to deliver static content to users more quickly and reliably. Capacity enhancement and technological upgradation are continuous processes on Indian Railways, depending on the availability of resources and techno-economic feasibility.

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