Lost phone on train: Misplacing your phone during a train trip can be a nightmare. Stolen or lost, all travelers have experienced the inconvenience and stress that comes with it. Now, the Indian Railways and the Department of Telecommunications (DoT) have introduced a new feature to enable travelers to track and retrieve their lost or stolen mobile phones earlier and more effectively.

To simplify the process, the DoT’s ‘Sanchar Saathi’ portal has now been integrated with the Indian Railways’ ‘Rail Madad’ app. Through the link, passengers can complain about a stolen or lost phone directly on the Rail Madad app. As soon as a complaint is filed, it automatically goes to the Sanchar Saathi portal, where the phone gets blocked and tracked.

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What Is the Sanchar Saathi Portal?

Sanchar Saathi is a governmental portal by the Department of Telecommunications to curb mobile fraud, theft, and abuse. It being a part of Rail Madad, now train travelers can recover a mobile phone more easily.

Important Features of Sanchar Saathi Portal:

  • Mobile Blocking: Customers can report stolen or lost phones in order to block the phone from anywhere. It discourages abuse or misuse of the SIM card or phone.
  • Device Tracing and Recovery: The information is forwarded to the Railway Protection Force (RPF) and police for tracking and recovering the device.
  • Cybercrime Reporting: Reporting of telecom-related cybercrimes, including SIM swapping, fraud calls, and online scams, is also facilitated through the portal.

How to File a Complaint?

If your phone is lost or stolen while traveling by train, simply follow these easy steps:

  1. Download and install Rail Madad app from Play Store/ App Store.
  2. Proceed to the grievance part and complain about missing/stolen mobile.
  3. The complaint shall be redirected to Sanchar Saathi portal for necessary action.
  4. You can also visit www.sancharsaathi.gov.in to block the phone or track it.

This new construction not only facilitates the process of filing a complaint but also facilitates quicker recovery and additional security of customers’ information. As the railway administrators are in direct real-time communication with the telecommunication department, the passengers also stand a better opportunity for quicker recovery of snatched mobile phones without any difficulty.

The Rail Madad app is a huge step in the direction of improving passenger safety and online accountability while traveling by train. If you travel by train quite regularly, getting the Rail Madad app might be a good idea.