Ration Card Update: If you are facing any problems related to your ration card, you no longer need to visit government offices. Issues like adding or removing names, not receiving rations, incorrect entries, or overcharging can now be resolved directly through WhatsApp. The government has launched this digital service for the convenience of citizens, allowing you to register your complaint from the comfort of your home.
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Problem solved with a single message
The WhatsApp service saves time and also speeds up the resolution of complaints. Importantly, this facility is available for both rural and urban areas. This means you no longer need to visit any office; you can simply send your problem to the relevant department via your mobile phone. This app supports 12 languages, including Hindi, English, and several regional languages.
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An easy way to send a complaint
First, send a message to the number 9868200445 on WhatsApp or scan the QR code to start a chat.
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Then, type “Hi” in the message.
Now, select your preferred language. This includes languages like Hindi, English, Gujarati, Punjabi, and Marathi.
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After that, enter your ration card number.
You will then be given instructions on how to describe your problem. As you proceed, your complaint will be registered.
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Complaints can be registered even without the internet
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If you do not have internet access in your area or do not use WhatsApp, you can call the IVRS number 14457 to report your problem. The department will listen to your complaint and resolve it.