Gold Purity Check – Even after hallmarking gold jewelry has been implemented in India, cases of purity fraud are still emerging. Did you know that if fraud is proven, jewelers could face heavy fines and compensation to consumers? Yes. According to Bureau of Indian Standards (BIS) regulations, consumers have the legal right to seek compensation for their losses. This article explains the process for detecting and complaining about fraud, and how compensation can be obtained.
How to get compensation?
According to Bureau of Indian Standards (BIS) regulations, if hallmarked jewelry sold to a consumer is found to be inferior in purity, they are entitled to compensation, which is twice the value of the difference in the purity of the jewelry. For example, if you purchased hallmarked gold of 22 carats (91.6%), but it was found to be 20 carats (83.3%) upon testing, you will receive compensation equal to twice the value of the difference in purity (91.6% – 83.3%).
How to detect fraud?
Consumers can have their gold jewelry tested at any BIS-accredited testing and hallmarking center. The testing center will provide a report indicating the actual carat weight of the gold. If the test reveals low purity, consumers can complain to the National Consumer Helpline along with the BIS Care App.
BIS Care App
This is the official mobile application of BIS. It can be used to check HUID (Hallmark Unique Identification) number and file fraud complaints.
National Consumer Helpline (NCH)
Consumers can lodge a complaint by calling 1800-11-4000 or online at consumerhelpline.gov.in portal.
The government has created a safety net for consumers.
The government has implemented several rules to protect consumers from fraud.
Hallmarking of gold jewellery with HUID (6 digit alphanumeric code) has been made mandatory in most of the districts.
The bill should clearly mention the price of gold, making charges and 3% GST.