PNB Alert: If you have an account with Punjab National Bank (PNB) that you have not used for a long time, there is an important update for you. PNB may close accounts that have had no transactions for three consecutive years and currently have a zero balance. If you hold an account with PNB, please ensure you take the necessary steps in time.
According to PNB, accounts that have remained inactive—with no transactions for three consecutive years—may be closed after November 10, 2026. However, this provision does not mean that all inactive accounts will be closed; this rule applies only to accounts that meet specific criteria.
Which customers’ accounts will be affected?
According to a notice from PNB, the bank will initiate the closure of accounts that have had no transactions for three consecutive years as of September 30, 2026, and also have a zero balance.
Accounts that have not been used for three consecutive years.
Accounts with a zero balance.
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By when can you complete the KYC process?
If your account falls into the category mentioned by the bank, you must complete the KYC process to reactivate it. The bank has set November 10, 2026, as the deadline.
What should account holders do?
Contact your respective PNB branch.
Submit the required KYC documents.
Enquire about the current status of your account and the procedure to reactivate it.
Ensure that the necessary steps are completed before the deadline.
Toll-free number: 1800-1800
Alternative toll-free number: 1800-2021
When is an account considered inactive?
According to PNB’s guidelines, an account may be considered ‘inoperative’ if no transactions have occurred for 24 consecutive months. This includes both financial and non-financial activities. Non-financial activities may encompass actions such as requesting bank products or updating KYC-related information. PNB’s alert specifies two conditions for closing an account: a zero balance and the absence of any activity beyond a stipulated date.
How can an account be reactivated?
Proof of identity and address: Valid documents such as a passport, voter ID, or driving license.
Tax-related documents: Documents such as a PAN card or Form 16.
Request letter: A formal application to reactivate the account.