Indian Railways Emergency Helpline 139: Around 23 million people travel by train every day in India, making railways the most widely used mode of transport in the country. Trains cover long routes and pass through multiple stations, which often leads to heavy crowds both at platforms and inside coaches. In such situations, passengers may sometimes face emergencies during their journey.
Many travellers feel confused or panicked when they need urgent assistance while travelling by train. However, if you are familiar with Indian Railways’ rules and support services, obtaining aid becomes much easier. For this reason, it is important to remember a few essential helpline numbers before starting your journey.
One Helpline Number for All Emergencies
Indian Railways has introduced a single helpline, 139, to provide quick assistance to passengers in emergencies. This 24×7 helpline is designed to handle medical needs, general complaints, train-related queries, and service issues. Passengers no longer need to remember multiple emergency numbers, as most services are available through this single contact point.
By calling 139, passengers are connected to an Interactive Voice Response System (IVRS), where they can select the required service based on their situation.
Medical Assistance During Train Journey
If a passenger needs medical assistance while travelling, they should call 139 and select option one from the IVRS menu. This option is for medical emergencies only. After selecting it, passengers must follow the instructions and provide essential details to receive immediate assistance.
Train Information and Passenger Services
For train-related information, passengers can press option two after calling 139. This service provides details such as train times, PNR status, and station facilities, including wheelchair assistance. It is beneficial for elderly passengers or those with special needs.
Complaints Related to Food and Catering
If you encounter any issues with food quality, catering services, or onboard meals, press option three on the helpline. This allows passengers to report catering-related complaints during their journey.
General Complaints and Service Issues
For general complaints or non-emergency issues, passengers should press option 4. This option helps report common problems related to cleanliness, staff behaviour, or other onboard services.
Check Complaint Status Easily
Suppose you have already registered a complaint via the helpline and want to check its current status, press option 9. This helps passengers track the progress of their complaint without making multiple calls.
How does Help reach you quickly?
Once your call is connected to the relevant control room, you will be asked to provide key details, such as the train number, coach number, and seat or berth number. Sharing accurate information ensures faster and more effective assistance during emergencies.
Final Advice for Passengers
Keeping the Indian Railways emergency helpline number 139 handy can make a big difference during train travel. Whether it is a medical issue, service complaint, or urgent information, this single number can help passengers get timely support and ensure a safer journey.