e-Mitra Charges: If you reside in Rajasthan, you can avail yourself of various government and online services through ‘e-Mitra’ centres. These services include obtaining caste, income, and domicile certificates, as well as paying electricity and water bills. However, due to a lack of awareness, people often end up paying more than required at these centres, as some kiosk operators may overcharge.
The official e-Mitra social media platform (on X) has provided information regarding the prescribed charges for e-Mitra services, as well as how to file a complaint if an operator demands an excessive amount. Let’s take a look at the fee structure.
What are the charges at e-Mitra centres?
Specific fees have been set for various government and non-government services at e-Mitra centres. According to the available information, a fee of ₹50 is prescribed for applications for caste, domicile, and income certificates. For business-related services, the fee is ₹100. Additionally, a charge of ₹10 applies to the payment of bills or fees amounting to up to ₹2,000.
What are the charges for paying bills?
If you pay electricity, water, or other bills at an e-Mitra centre, you will need to pay a set fee. For bills or payments up to ₹2,000, a charge of ₹10 is applicable. For payments exceeding ₹2,000, an additional fee of ₹2 is charged for every ₹1,000 (or part thereof). Fees may vary depending on the specific service; therefore, it is advisable to confirm the total fee with the operator before making any payment.
Things to keep in mind when making payments
When availing of any service at an e-Mitra centre, there are a few important points to consider. First, ensure that you verify the official rate list. Additionally, always make sure to obtain a receipt for your payment. If you are asked to pay an amount higher than the prescribed rates, you may file a complaint. You can also report any instances of online fraud.
Where can you file a complaint?
If an e-Mitra centre demands an excessive amount or fails to provide a receipt, or if you encounter issues with a service, you can lodge a complaint through the official grievance portal of the relevant department. Alternatively, you can report your concern by calling the Rajasthan Government’s helpline at 181.