KYC Update 2025: The Reserve Bank of India (RBI) has given great relief to the common customers regarding the KYC (Know Your Customer) update. Now banks or other financial institutions will inform you at least three times before blocking your account or stopping services. These instructions will also apply to accounts opened under Jan Dhan Yojana or DBT/EBT.
This will not only provide timely information to the customers but will also get rid of unnecessary obstacles in financial transactions. This is a tremendous step for RBI which will make banking services even more customer-centric.
Transparency will now come in the KYC update
RBI has clarified in its recent circular that banks have to complete all the processes related to the ‘Know Your Customer’ (KYC) update transparently. The central bank has said that there have been many cases where customers were facing problems like account blocking due to non-update of KYC without any prior notice. Keeping this in mind, RBI has issued a new revised KYC Guideline 2025. This move will ensure that no customer is inadvertently deprived of the services of his account.
Customers will get advance notice
As per RBI instructions, now banks and financial institutions will have to provide information through different mediums at least three times before the due date of the KYC update. This will include options like email, SMS, call, and letter. At least one piece of information must be given through post or letter so that customers get enough time and can avoid any hindrance in account operation. This will ensure that the information reaches even those who have limited digital access.
Bank representatives will also be a part of the KYC update
Under the new system, now bank representatives will also be involved in the KYC update process. This will provide special convenience to customers in areas where digital access is limited or senior citizens face technical problems. Representatives will directly contact the customers and help them update their documents. This will be a big relief, especially for customers in rural and semi-urban areas.
On which accounts will these new rules apply
According to RBI, these rules will apply to all banks and financial institutions that come under the control of RBI. In particular, accounts that are opened under Direct Benefit Transfer (DBT), Electronic Benefit Transfer (EBT), or Pradhan Mantri Jan Dhan Yojana (PMJDY) will also be included in the scope of this relief. This means that even the most vulnerable sections of society will now get relief from the hassle caused by KYC updates.
Service will not be stopped immediately on delay in KYC
According to the new guidelines, even if the customer is unable to update KYC on time, the services will not be stopped immediately. The bank will give time by giving sufficient advance notice so that the customers can complete their documents. This system will be especially effective in rural and technologically backward areas, where it may be difficult for customers to follow the online process.
Why is a KYC update necessary from time to time
Updating KYC at regular intervals is very important for the safety of customers and protection from financial fraud. This ensures that the bank ensures that the account is being operated by the right person and there is no scope for any illegal transaction or suspicious activity. However, it is also important to take care of the convenience of the customers in the timely update process, which has now been ensured by the RBI.
Digital and rural customers will get tremendous benefits
This decision of RBI will be very beneficial, especially for those customers who are either unable to connect through digital means or who live in rural areas. Now the banks will inform them on time and help them get KYC updated through the bank representative as required. This move will promote financial inclusion and ensure that no Indian citizen is deprived of banking services. This is a welcome and protective change for the customers.