IndiGo Crisis : Sunday turned out to be quite challenging for IndiGo travelers. Almost 400 IndiGo flights were cancelled on that day. The airline has shared the timeline for when it will return its network to normal operations. This news is sure to bring relief to many passengers. IndiGo announced on Sunday that it aims to have its network fully restored by December 10. The company mentioned that flight operations have seen significant improvements, which should help alleviate the inconveniences faced by passengers due to the major disruptions experienced in recent days.
In a statement, an IndiGo representative noted that the number of flight cancellations has dropped, the percentage of on-time flights has risen, and customer support processes are being enhanced to address outstanding issues. The airline has also updated its timeline for resuming normal operations, now expressing confidence that everything will be back to normal by December 10, a change from their previous estimate of December 15.
More flights were in operation today
According to the statement, IndiGo is making substantial and ongoing enhancements to its network. The company confirmed that over 1,650 flights are operating today, an increase from around 1,500 flights the previous day, Saturday. Additionally, it reported that its on-time performance (OTP) has improved to 75 percent, a significant rise from about 30 percent just a day prior.
Cancellation details provided
The airline also mentioned that cancellations were communicated earlier in the day, ensuring that passengers received timely information. Refund and baggage-related processes are fully functional, regardless of whether bookings were made directly or through an agent. IndiGo encouraged passengers to verify the real-time status of their flights before heading to the airport. They have also made online links available for status and refund updates.
The Directorate General of Civil Aviation (DGCA) has officially sent a show-cause notice to IndiGo’s Chief Executive Officer, Pieter Elbers, along with his accountable manager. The DGCA has pointed fingers at the airline for the significant operational disruptions that have occurred recently, highlighting serious shortcomings in planning, monitoring, and resource management.
400 flights were cancelled today
Despite the easing of Flight Duty Time Limitation (FDTL) regulations, many Indian airports experienced chaos on Sunday morning. A total of 400 flights were cancelled nationwide, with the most significant disruptions occurring at Hyderabad, Kolkata, and Delhi airports. Rajiv Gandhi International Airport (RGIA) in Hyderabad, Telangana, suffered the most, with 115 flights cancelled.