If you have also taken Care of Health Insurance for your family, then this news is very important for you. Care Health Insurance Company has temporarily discontinued the facility of cashless claim settlement at Max Hospital. After this decision of the company, policyholders will no longer be able to avail the facility of cashless settlement at any branch of Max Hospital located in Delhi and NCR. According to the information received from the website of Care Health Insurance, this decision has come into effect with immediate effect. So if you are also undergoing treatment at Max or you are thinking of getting it done there, then know that now you will have to pay from your pocket.
Max has a total of 12 hospitals in Delhi-NCR
Max Hospital has a total of 12 hospitals in Delhi and NCR. These 12 hospitals include 8 super specialty hospitals, 2 multi-specialty centers, a hospital in Gurugram and a cancer care center in Lajpat Nagar, Delhi. According to a statement from the company available on the Care Health Insurance website, “Due to unstable demands from the customer point of view, we have discontinued cashless claim services in all Max hospitals in Delhi-NCR with immediate effect.” This decision has been implemented only for hospitals in Delhi-NCR.
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Facility discontinued only in Delhi-NCR hospitals
Care Health Insurance has discontinued the cashless claim facility only in Max hospitals in Delhi and NCR. This simply means that Care Health Insurance will not settle treatment bills directly with Max hospitals in Delhi-NCR till further orders. Let us tell you that this facility of Care Health Insurance will continue as before in all other Max hospitals located in any other city of the country. Therefore, if you are getting treatment in a Max hospital outside Delhi-NCR, you will continue to get a cashless facility.
What is the facility for a cashless claim
Let us tell you that under the cashless claim facility in the health insurance policy, the policyholder does not need to pay cash to the hospital for treatment expenses. In such cases, health insurance companies pay the bill directly to the hospital.
Now since Care has discontinued the cashless claim facility at Max hospitals, policyholders will have to pay the bill at the hospital themselves. After which the insurance company will refund the amount of the bill paid at the hospital to the policyholder. This is called the process of reimbursement.
What is the option for policyholders now
Cashless facility will no longer be available for Care Health Insurance policyholders for treatment at Max hospitals in Delhi-NCR. They will have to pay the cost of treatment from their own pocket and then claim for reimbursement from the insurance company. The reimbursement process may take some time, so policyholders should be prepared for this and keep all the necessary documents hand.
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