Are you one of the OnePlus 12R buyers left dissatisfied by the recent storage type controversy? Well, here’s some news that might interest you. OnePlus has announced that customers who are not satisfied with their OnePlus 12R purchase can now claim a full refund. This decision comes after the company faced backlash over discrepancies regarding the device’s storage specifications.
Storage Confusion
Initially, OnePlus advertised that the 256 GB variant of the OnePlus 12R was equipped with UFS 4.0-based storage, promising lightning-fast performance and enhanced user experience. However, subsequent investigations revealed that the device actually utilizes UFS 3.1 flash storage, sparking outrage among consumers who felt misled by the company’s claims.
OnePlus Responds
In response to the uproar, Kinder Liu, the president and COO of OnePlus, issued a statement addressing the issue. He acknowledged the discrepancy and assured customers that they have the option to seek recourse if they feel misled. OnePlus has extended an offer for dissatisfied buyers to contact Customer Service and look into their options, including the possibility of a full refund.
Clarification
Liu clarified that while there was an error in communication regarding the storage type, all variants of the OnePlus 12R are still enhanced by Trinity Engine technology. Despite the initial confusion, OnePlus remains committed to delivering a high-quality user experience with its flagship device.
Refund Policy
For customers who purchased the OnePlus 12R expecting UFS 4.0 storage, there is a limited window to initiate a refund process. The company has set a deadline of March 16, 2024, for buyers to avail themselves of this option. Those who qualify for a refund can return their device through official channels and receive a full reimbursement of the purchase price.
Refund Process
It’s important to note that refunds may vary depending on any additional offers or promotions that were included at the time of purchase. Customers should be aware that the refund amount may be adjusted accordingly, especially if they took advantage of bundled deals or discounts.
Customer Satisfaction
In conclusion, OnePlus remains committed to transparency and customer satisfaction amidst the OnePlus 12R storage controversy. By offering a full refund option to dissatisfied buyers, the company aims to address consumer concerns and uphold its reputation for integrity and quality.
