If you recently purchased the OnePlus 12R smartphone, listen up! OnePlus has acknowledged an issue with the display panels on some units and is generously offering full refunds. However, you’ll need to act fast as this opportunity has a limited window.
What’s The Issue?
Multiple OnePlus 12R users have reported display defects like green or purple tints, dark patches, and vertical line issues shortly after unboxing their new phones. These panel flaws significantly hamper the viewing experience on the otherwise excellent AMOLED display.
Refund
OnePlus has kicked off a refund program to make things right for impacted customers. If your OnePlus 12R exhibits any display abnormalities, you can head over to the brand’s service centers and claim a complete refund for your purchase – no questions asked.
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Process
OnePlus has assured customers that the refund process will be straightforward and hassle-free. You won’t be subjected to lengthy paperwork or technicalities. Simply show up at a service center with your faulty device and invoice, explain the issue, and the refund will be processed on the spot.
Replacement
If you’d prefer to keep using a OnePlus device, the company is also offering free replacements instead of refunds. Once you visit the service center, you can opt to swap your defective OnePlus 12R unit with a new replacement handset with a properly functioning display panel.
These two options – refunds or free replacements – give consumers flexibility based on their preferences. OnePlus seems committed to ensuring a positive experience for buyers affected by this unfortunate display issue on the OnePlus 12R. The limited time window adds urgency, so affected users should take advantage soon.
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Claim
Here are the simple steps to follow:
1. Visit any OnePlus service center by March 15th, 2024
2. Carry your defective OnePlus 12R along with purchase invoice
3. Explain the display issue you’re facing to the staff
4. Get your refund processed after necessary checks
It’s worth noting that OnePlus has stated that refunds will only be applicable to the OnePlus 12R model and not cover any other OnePlus devices.
Quality Concerns
While the proactive refund program is commendable, it does raise questions about OnePlus’ quality assurance processes. With multiple users reporting panel defects on brand-new units, it could hint at a larger quality control lapse during production runs.
If you own an affected OnePlus 12R unit, ensure you take advantage of this refund opportunity before March 15th. This will not only get your money back but also send a strong message about consumer expectations from a premium brand like OnePlus.
