Social Media Account Recovery Process: Rapid digitisation has made making payments incredibly easy, and its usage has surged significantly. At the same time, social media use is also growing rapidly. Amid these trends, banking fraud and social media account hacking are also rising. If you encounter this, don’t panic; take decisive action promptly.
If you made an erroneous UPI transaction or your Facebook, WhatsApp, or email account has been hacked, don’t worry. In this article, we will share methods that can help you outsmart fraudsters.
What to do in case of an incorrect UPI payment?
If a UPI payment has been made from your account without authorisation, or if money was accidentally sent to the wrong person, do not waste time deliberating. First, inform your bank. Additionally, if the issue involves cyber fraudsters, call the National Cyber Crime Helpline at 1930 to lodge a complaint. When filing the complaint, keep details such as the transaction ID, payment date, reference number, amount, and the UPI ID to which the money was transferred handy. The sooner you file the complaint, the faster action can be taken.
You can file a complaint via the UPI app
If you made the payment using an online UPI platform like Google Pay, PhonePe, or any other UPI app, go to the app’s ‘Help’ or ‘Support’ section to report the transaction. Select the specific transaction, choose the appropriate issue category, and save the complaint number or ticket ID.
What to do if your WhatsApp account has been hacked?
If your WhatsApp account has been hacked, first open WhatsApp on your mobile and try to re-verify your mobile number. Entering the 6-digit OTP sent to your number may allow you to reactivate the account on your phone. After that, your account currently active on another mobile device may be logged out.
Immediately strengthen your account security thereafter. To do this, go to WhatsApp Settings > Account > Two-Step Verification and enable the feature. Set a strong PIN and do not share it with anyone. Check the ‘Linked Devices’ section on your phone; if you see any unrecognised device, log it out immediately. Also, check your phone’s security settings.
How to recover a hacked Facebook account?
If someone has hacked your Facebook account, start with Facebook’s official account recovery option. After you search for your account, Facebook will show recovery options. These involve verifying details such as your old email address, phone number, or other identifying information.
If the hacker has changed your password and email, follow Facebook’s account recovery process. Facebook may also request additional information or ID verification to confirm your identity.
Once you recover the account, create a strong password immediately. Enable Two-Factor Authentication (2FA) and log out of any unknown devices or active sessions. Review the email addresses and mobile numbers linked to the account and remove any unauthorised access.
What to do if your Gmail account is hacked?
If your Gmail account has been hacked and you are having login issues, use Google’s official account recovery process. Visit the recovery page and enter your email address. Google will then ask you to verify your identity by sending a verification code to your recovery phone number. If this option does not work, you can proceed by clicking the “Try another way” option. After recovering the account, change your password and update your security settings.