Ration Card Complaint: If you are a ration card holder, you are likely receiving the benefit of free rations provided by the government. If you are not receiving these benefits, need to add or remove a name from your ration card, or have noticed any irregularities at a ration shop, you can now easily lodge a complaint with the concerned officials. The Department of Food and Public Distribution conducts online public hearings to address any issues related to ration services.
Through this process, you can connect directly with officials via video from the comfort of your home and explain your concerns—there is no need to make multiple trips to government offices. Let’s explore the process in detail, including the documents required.
When and at what time are the online hearings held?
The Department of Food and Public Distribution conducts these online hearings on the second and fourth Wednesday of every month. The sessions typically take place between 3:00 PM and 4:00 PM and are held via video conferencing. This allows ration card holders to present their issues directly to the officials.
How can you join the online public hearing?
To participate, you will need to use the Cisco Webex app.
First, visit the official website of the Department of Food and Public Distribution.
You should also check the department’s social media handles.
A link to join the public hearing is provided on the website or in the social media profile’s ‘bio’ section.
At the scheduled time, open the link to join the meeting via Cisco Webex.
When it is your turn, you can explain your ration-related issue to the officials.
Information required for the online meeting
It is important to have certain information ready when presenting your issue during the online meeting. To file a complaint, ration cardholders will need details such as the cardholder’s name, ration card number, registered mobile number, state name, complaint reference number, and any supporting documentation related to the issue.
Where can you file a complaint?
If an issue cannot be resolved online within the stipulated timeframe, there is no need to worry; there are other ways to file a complaint regarding your ration.
You can submit a complaint via the ‘Anna Sahayata’ (Food Assistance) WhatsApp service. Simply send the message “Namaste” to the number provided by the department to begin the process.
Additionally, you can report issues related to your ration card using the ‘Mera Ration’ app. This app can be used to register complaints regarding various types of issues.