LPG Update: Bharatgas LPG customers who have not yet completed their Aadhaar biometric authentication, also known as e-KYC, are encouraged to complete the process to continue receiving domestic LPG refills at the regulated Retail Selling Price (RSP), along with any applicable subsidy for which they are eligible. The latest awareness message from Bharat Petroleum Corporation Limited (BPCL) highlights the importance of completing e-KYC and provides customers with several convenient ways to finish the process without paying any additional fee.

Bharatgas LPG Customers Alert

Customers can complete their Aadhaar biometric authentication free of cost through the HelloBPCL app, by visiting their nearest authorised Bharatgas distributor, or with the assistance of LPG delivery personnel. These options are designed to make the process more accessible and convenient for domestic LPG consumers. Customers should follow the instructions provided through the official channels and ensure that their Aadhaar details and authentication are completed correctly.

Complete Aadhaar Biometric Authentication (e-KYC)

For those who prefer an alternative purchasing option, Bharatgas also highlights the availability of 5 kg and 10 kg LPG cylinders under the Bharatgas Lite ZIP option at the applicable market price. Customers can conveniently place orders for these cylinders through the HelloBPCL app. However, the market-price option is different from the regulated-price domestic LPG refill arrangement, and customers should check the applicable price and terms before placing an order.

The HelloBPCL app provides a convenient way to access the available services and manage LPG-related requirements. Customers can scan the QR code shown in the official Bharatgas notice to download the app and explore the e-KYC facility. Those who are unsure whether their authentication has been completed should check their status through the official app or contact their authorised distributor for guidance.

“>October 23, 2026

Completing e-KYC can help eligible customers maintain access to applicable LPG benefits and avoid potential difficulties associated with pending authentication. Consumers should rely on official Bharatgas and BPCL communications for the latest requirements, eligibility conditions and subsidy-related information. Since subsidy eligibility and applicable rules may vary, customers should confirm their individual status rather than assume that completing e-KYC automatically guarantees a subsidy.