Indian Railways: Indian Railways is undergoing a complete transformation of its passenger reservation system, with the upcoming booking system set to have the capability to reserve 1.25 lakh tickets per minute, a substantial increase from the current capacity, which is currently limited to processing 25,000 tickets per minute. This upgrade aims to alleviate issues faced by passengers during Tatkal bookings or peak times. The enhancement is expected to address the rising demand and reduce system glitches.
CRIS highlighted that the enhanced booking capacity will greatly enhance system efficiency, enabling Indian Railways to cater to the escalating demand for passenger reservations more effectively. This development is anticipated to provide relief to passengers who have been experiencing app or website crashes during Tatkal ticket bookings.
Super Railvan App: Over 43.5 million downloads
The railway’s super app, “RailOne,” introduced last year, has gained significant popularity due to its user-friendly design, offering an enhanced experience for passengers. With over 43.5 million downloads to date, the app processes an average of 1 million transactions daily.
Impact of AI Technology on Railways
Indian Railways is integrating artificial intelligence (AI) technology to enhance safety measures by enabling predictive maintenance to prevent breakdowns, accidents, and improve overall safety standards. CRIS MD GVL Satya Kumar emphasized that the primary objective behind initiatives like the new app and AI technology is to ensure that the general public benefits fully from technological advancements.
The biggest speciality of this new system is its ‘AI based waiting list prediction’ feature. With the help of this technology, passengers will get to know at the time of booking the ticket itself, what is the probability of their waiting ticket getting confirmed. Earlier, the accuracy of this AI feature was only 53%, which has now been improved to 94%. This will make it very easy for crores of rail passengers to plan their journey. After the full implementation of this new system from August, the rail travel experience in the country will change completely.