Punjab National Bank (PNB) has issued a direct warning to millions of its customers whose KYC (Know Your Customer) updates were due by September 30, 2025. Under strict RBI (Reserve Bank of India) directives, the bank has mandated all these customers to complete their KYC by November 30, 2025. If you fail to complete this crucial task by this deadline, the bank may impose transaction restrictions on your account.
This means that your account will remain active, but you will face difficulties in making withdrawals, deposits, or digital transactions (UPI, NEFT, IMPS). This Google Search-friendly content will explain why KYC is important and how to complete it from home.
Why KYC is Important
KYC, or “Know Your Customer,” is an official process for identifying and verifying every customer to ensure transparency and security in the banking system. The RBI clearly believes that incomplete or outdated KYC significantly increases the risk of banking fraud, fake accounts, money laundering, and cyber financial crimes.
Therefore, banks are required to periodically update their customers’ KYC. Customers whose documents have become obsolete, whose addresses have changed, or whose identity has not been verified are required to complete this process promptly.
Which customers are required to update their KYC
According to information released by PNB, customers whose accounts were due for KYC updates by September 30, 2025, must submit their documents immediately. This list primarily includes customers whose addresses have changed, whose identity cards have expired, whose mobile numbers are not registered or updated, whose PAN cards are not linked to their accounts, or whose accounts have previously been found to have KYC deficiencies. These customers need to take immediate action.
What are the required documents
To update your KYC, you will need to submit basic identity and address proof. These include one of your Aadhaar card, voter ID, passport, or driving license for identity proof; one of the above documents, an electricity/gas bill, or bank statement for address proof. Additionally, a PAN card (or Form 60), a recent passport-sized photo, and income proof for certain accounts are required.
Simple Ways to Update KYC
PNB has provided several easy and digital ways for its customers to update their KYC, avoiding the inconvenience of visiting a branch.
- Customers can access the KYC update feature on their mobile app, PNB ONE, where documents can be uploaded directly.
- By logging in to the internet banking portal, customers can submit all the documents under the “Update KYC” section.
- Initial information or status updates related to KYC updates can also be obtained through PNB’s WhatsApp banking number and SMS service.
- Customers can send documents to their home branch from their registered email address or send them by post.
- If digital means are not possible, KYC documents can be submitted physically by visiting any nearby PNB branch.
What happens if KYC is not completed on time
If customers do not update their KYC by the November 30 deadline, the bank may “partially freeze” their account, as per RBI guidelines.
- Withdrawals from the account may be restricted.
- Digital payments such as UPI, IMPS, and NEFT/RTGS may be limited or completely blocked.
- New checkbooks or ATM cards will not be issued.
- Strict restrictions may be imposed on transactions involving large amounts.
Therefore, to continue using your banking services without any inconvenience, customers must update their KYC promptly.