New Delhi: There have been frequent complaints of double toll deductions via FASTag at toll plazas. But it’s astonishing when someone’s car is parked outside their house, and the toll tax is deducted. A new case related to FASTag has come to light, which will leave you surprised.
A man’s car was parked outside his house, and money was deducted from his FASTag wallet. The car owner was shocked to see the message. He then contacted the bank and received a refund. If this happens to you, here are some important things you should know. You can find all the important details related to this case below.
Moneywas deducted 350 km away from the toll plaza.
Gurpreet Singh, a businessman from Ludhiana, Punjab, had parked his car outside his house. He then went inside. Suddenly, he received a message on his phone that the toll had been deducted from his FASTag. Gurpreet Singh was shocked to see the message.
The toll was deducted at the Kiranj toll plaza, which is approximately 3350 kilometresaway from his house. He immediately went outside and checked his car; it was still parked there. Gurpreet Singh then called the NHAI helpline number. He explained the entire incident, stating that his car was parked outside, but Rs. 150 had been deducted from his FASTag wallet account.
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A little later, he also contacted the bank’s customer care. The bank informed him that Rs. 150 had been deducted from his FASTag wallet due to a technical glitch. They also assured him that the money would be refunded soon.
What should FASTag users do if money is wrongly deducted?
If money is wrongly deducted from your FASTag wallet, users need to keep some important things in mind. First, you will have to contact the customer care of your bank. Users may also need to use the app or portal for this. You can register a complete complaint. You will also have to share all the details with the bank.
This should include details of the deduction, transaction number, etc. Once a refund claim is submitted, the bank typically takes about two weeks to process it. After this period, the incorrectly deducted amount is refunded. Do not share your OTP (One-Time Password), as there are often cyber fraudsters involved.