Indian Railways is called the lifeline of the country, and it is not wrong to say this, after all, a very large population of our country travels by train every day. In such a situation, all the rules have already been made by the Railways to provide comfortable and convenient travel to the passengers traveling by train.
Now the Railways are going to take another big step, which will make traveling by train even safer. Yes, a big preparation has been made to provide an immediate solution to any kind of inconvenience or problem to the passengers, and under this, the Railways will issue a WhatsApp number, on which passengers will be able to register their complaints and get an immediate solution. This is a big relief news for the passengers.
The WhatsApp number may be issued next week
A WhatsApp number may be issued by the Railways for the passengers. This number will be for the help of passengers in any situation at any place. Sources related to Indian Railways have informed that by the end of the week starting from tomorrow or in the next week, the Railways are going to issue a WhatsApp number through which people will be able to register their complaints and ask for an immediate response or help. And until they get help, they will be able to see every update through chat on this WhatsApp number. Now passengers will not have to wait long for the solution to their problems.
Will get help from both AI and the officer
Giving information in this regard, a senior official of Indian Railways said that the railway WhatsApp number will prove to be very helpful in the quick resolution of complaints of railway passengers. Talking about its working process, if you ask for any help on the WhatsApp number issued by the Railways, you will get an AI-generated message, asking for more information related to your problem, and after sharing the whole thing, after some time, a railway official will call you to solve your problem. That is, you will get a response from AI immediately, and then a real officer will contact you to solve your problem.
Railways implemented this new rule on May 1
Indian Railways is constantly changing the rules (Indian Railway Rule Change), keeping in mind the convenience of the passengers. Recently, Indian Railways has changed the rules for waiting tickets from May 1. The Railways believes that despite having waiting tickets, people board AC and sleeper coaches and travel, causing trouble to those who have confirmed tickets. To solve this problem, a new rule has been implemented by the Indian Railways, and under this, passengers with waiting tickets cannot travel in sleeper or AC coaches; they can travel only in general coaches. This rule will protect the rights of passengers with confirmed tickets.