Banking Sector in India: Banks in India will get a national calling number soon. Now, banks are going to get such numbers, on which customers will be able to call banks, and banks will be able to call customers. The government will take this step to stop the increasing cases of fraudulent calls in the country. If this proposal is implemented, customers can easily identify whether the call is a fraud or a genuine call. There is a possibility of a significant reduction in phone fraud cases. With this, it will become easier for people to call the bank.
What is the situation now?
At present, banks call customers from many outbound numbers of the 1600xx series, but many times, customers cannot call back on these numbers. These numbers are only for outgoing, that is, there is no facility of incoming calls on these numbers.
Banks have proposed that every bank should get a unique national number, which is in the 1600xx series, but it should have the facility of incoming calls along with outgoing. In this way, customers can talk to the bank, and the bank can talk to the customer.
It is being said that banks have talked to the Reserve Bank of India and the Telecom Regulatory Authority of India on this subject. The banking sector hopes a big decision will be taken soon.
Concern about recovery agents
The banks have also raised the issue of loan recovery. That is, some banks hand over the work of loan recovery to third party agents. In such a situation, whether it will be mandatory for these agents to use the 1600xx series? Banks have sought clear guidelines from the RBI and TRAI.