Ayushman Card Complaint: The Ayushman Bharat PM Jan Arogya Yojana was launched with a focus on the health of the underprivileged. Under this scheme, eligible beneficiaries are entitled to free medical treatment—up to an annual limit of ₹5 lakh—at empanelled hospitals.
If you are a beneficiary of this scheme and encounter difficulties—such as issues during hospital admission or while trying to avail of the scheme’s benefits—there is no need to panic; you can easily file a complaint. The government has provided a toll-free number for this purpose. Let’s look at how you can file a complaint in detail.
Where to File a Complaint
If you are facing any issues related to the scheme, you can use the following methods to register a complaint. You can call the toll-free number for the Ayushman Bharat scheme, 14555. Clearly explain your issue during the call and ask for information regarding the next steps. Additionally, you may verify the number 1800-1800-1800 through official sources.
If you prefer to file a complaint online from the comfort of your home, you can visit the Ayushman Bharat scheme’s grievance portal, CGRMS. You can then register your complaint by following the instructions provided on the portal. Ensure that you provide clear details about your issue so that the concerned officials can understand the matter and take appropriate action.
Things to Keep in Mind When Filing a Complaint
When submitting a complaint, describe the issue in clear and simple language. Keep all necessary information—such as your Ayushman Card details or other relevant beneficiary information—handy. If a hospital has refused to provide treatment, be sure to include the name of the hospital and specific details regarding the incident. Once the complaint is registered, keep the complaint reference number safe.
What types of issues can you raise a complaint about?
Under the Ayushman Bharat scheme, you can lodge complaints regarding issues such as difficulties in obtaining treatment, failure to receive benefits despite being eligible, problems related to cashless treatment at hospitals, or violations of the scheme’s rules.