New flight rules: The Directorate General of Civil Aviation (DGCA) is going to take a very important and comforting step for air passengers. The proposed new rules are going to further protect the rights of air passengers, which will undoubtedly open a new horizon in the air travel system of the country. The most notable of these new rules is the free flight cancellation within 48 hours of booking, and other transparency requirements. This step is expected to make air travel more flexible and fair.
If these proposed rules are implemented, passengers will get a lot of benefits. They will not have to face financial losses due to unexpected changes in their travel plans. Currently, many airlines charge high rates for flight cancellations, which is a major concern for passengers. This new rule will play a big role in solving that problem.
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Impact on Airlines and Agents
Airlines and travel agents will have a major responsibility to implement these new rules of DGCA.
Airlines: Airlines will have to immediately update their online booking systems. They will have to revamp their fare rules to include the 48-hour free cancellation facility. Completing these technical and infrastructural changes quickly will be a major challenge for airlines.
Travel agents: Similarly, travel agents will also have to revise their booking and refund processes. They will have to ensure that passengers are aware of this new facility and can easily avail it.
These changes will not only be limited to system updates, but will also require training of staff so that they can properly understand the new rules and assist passengers.
Enforcement and Customer Complaints
DGCA is going to take strict action to ensure that these rules are followed properly. The rules will be finalized after the consultation period ends by November 30th.
Non-compliance: If an airline fails to comply with these new rules, DGCA will impose fines and regulatory action against them. In serious cases, it may also affect their license. This stringent measure will ensure that all airlines respect the rights of passengers.
Grievance Redressal: If a passenger faces delay in getting a refund or any other issue, a clear mechanism has been put in place to raise their grievances. Passengers can file complaints on the following platforms:
DGCA Consumer Grievance Cell
National Consumer Helpline or Consumer Court
These proposed rules are a progressive step towards consumer protection in the aviation sector. It is expected to provide a more flexible and fair travel experience for passengers.