UMANG App: If you are a PF account holder, this news could be very important for you. The EPFO’s Universal Account Number (UAN) is crucial for every PF account holder. Using the UAN, employees can check their PF passbook and balance, update their KYC details, check claim status, and avail themselves of various other online services. If you haven’t activated your UAN yet or are experiencing issues during activation, this information could prove extremely useful.

What is the process for activating the UAN using Aadhaar face authentication?

  • Download and install the UMANG app from the Google Play Store on your mobile phone.
  • After installation, open the app and register using the mobile number linked to your Aadhaar.
  • Once registration is complete, create an M-PIN and use it to log in to the app.
  • After logging in, locate the search bar on the app’s home page. Type “EPFO” and search.
  • You will then be able to view the list of services related to the EPFO. Select the “UAN Service” option and then click on “UAN Activation.”

The process is very simple.

  • Carefully fill in the information requested on the screen.
  • Enter your UAN, Aadhaar number, and the mobile number linked to your Aadhaar.
  • After entering all the details correctly, you will receive an OTP to verify.
  • Once verified, install the “Aadhaar Face RD” app.
  • If the app is not already installed, download and install it.
  • After installation, return to the UMANG app and start the face authentication process.
  • Hold the mobile camera in front of your face during facial recognition.
  • Look directly into the camera and follow the instructions displayed on the screen.
  • Your UAN will now be successfully activated.
  • A login password will be sent to your registered mobile number.
  • This can be used for EPFO ​​online services.

What to do if face authentication fails?

Face authentication may sometimes fail due to technical reasons; in such cases, first ensure there is adequate lighting around you. Excessive darkness or overly bright light can affect the face scan. Wipe the camera lens with a clean cloth to ensure a clear image. Keep the mobile steady while scanning and look directly at the camera. If the problem persists, check whether the latest version of the “Aadhaar Face RD” app is installed on your mobile. Update it if you have an older version. It is also important to update the UMANG app.

What to do if an error occurs?

If the error persists, log out of the UMANG app and close it completely. Then, log in again and restart the UAN activation process. If your mobile internet connection is slow, switch to a better network or use Wi-Fi. Sometimes, due to high server load, temporary issues may arise. You might encounter issues; in such cases, try again after some time.

Process to view EPF passbook via the UMANG App

  • To view your EPF passbook using the UMANG App, you must first activate your UAN.
  • Once activated, you can easily view your EPF passbook through the UMANG App.
  • Search for ‘EPFO’ in the search bar and open the EPFO ​​service.
  • Select the ‘View Passbook’ option from the available choices.
  • Enter your UAN and click on ‘Get OTP’.
  • An OTP will be sent to the mobile number linked to your UAN.
  • After entering the OTP, you will see a list of all your Member IDs or the companies where your EPF contributions have been deposited.

What details can be viewed in the passbook?

  • To view the passbook for a specific company, click on the corresponding Member ID.
  • This will open the specific Member Passbook.
  • It provides details such as employee contribution, employer contribution, pension contribution, deposited amount, and interest earned.
  • If you have worked with multiple organisations, you can view separate passbooks for each Member ID.

What to do if the UAN is not linked?

If your Aadhaar number is not yet linked to your UAN, first log in to the EPFO ​​Member Portal using your UAN. Then, you can submit a request to add your Aadhaar details in the KYC section. If you are unable to link it yourself, contact your employer to verify your Aadhaar seeding request. Alternatively, you can initiate the Aadhaar linking process using the ‘Aadhaar Seeding’ option available under the EPFO ​​KYC services on the UMANG App. Once Aadhaar is successfully linked, you gain access to various EPFO ​​services such as online claims, passbook viewing, KYC updates, and other facilities.

Issues Encountered During UAN Activation

  • If you are not receiving the OTP, first ensure that the mobile number linked to your Aadhaar is active.
  • If your mobile number has changed, it is essential to update it beforehand.
  • If the UAN status shows “Not Found” or “Invalid,” verify the UAN with your employer or check the details recorded with the EPFO.
  • Discrepancies may arise if details such as name, date of birth, or gender differ between your Aadhaar and UAN records.
  • In such cases, the data must be reconciled first, as face authentication or KYC verification cannot be completed if there are mismatches in the information.
  • If the passbook fails to open, it may be that your UAN is not yet fully activated, KYC is pending, or there is a temporary technical issue with the EPFO server. In such cases, try again after some time.

Conclusion
Once the UAN is activated, employees can avail themselves of most EPF-related services online. The UAN activation process via the UMANG app—using face authentication—is both fast and convenient. If issues arise during the face scan, ensure there is adequate lighting, a clean camera, an updated ‘Aadhaar Face RD’ app, a stable internet connection, and accurate personal data.

After UAN activation, you can view your EPF passbook and access details regarding the deposited amount, interest, and other information by verifying via OTP on the UMANG app. If your Aadhaar is not linked to your UAN, you must link it first to ensure seamless access to all EPFO ​​online services.