In an unexpected turn of events, OnePlus recently acknowledged an error in the storage specifications of the OnePlus 12R 256GB variant. Contrary to the initially announced UFS 4.0 storage, the device actually features UFS 3.1. The company promptly issued an apology for the confusion and inconvenience caused by this discrepancy.
OnePlus Takes Swift Action
Upon discovering the discrepancy, OnePlus was quick to address the issue and offered a solution for affected customers. If you are one of the buyers of the OnePlus 12R 256GB version and find yourself dissatisfied with the device due to this storage mix-up, here’s some good news: you have the option to claim a full refund.
Refund Details
OnePlus President and COO, Kinder Liu, expressed gratitude for the patience of customers and assured them that the customer service teams are well-versed on the matter. For those who purchased the OnePlus 12R 256GB variant and wish to discuss the situation regarding the file system type, the customer service team is ready to assist.
Customers have until March 16, 2024, to initiate the refund process. This gesture demonstrates OnePlus’ commitment to customer satisfaction and maintaining trust within the community. Liu emphasized that while they remain confident in the overall performance of the OnePlus 12R, they acknowledge the importance of addressing concerns promptly.
How to Request a Refund
If you own a OnePlus 12R 256GB and would like to explore your options or initiate a refund, simply contact the OnePlus Customer Service through your preferred channel. The dedicated team will guide you through the process, ensuring a seamless experience.
Liu expressed optimism that despite this unforeseen situation, users will appreciate the OnePlus 12R once they experience its features and capabilities. The company aims to prioritize customer satisfaction and hopes that their swift response helps rebuild trust within the OnePlus community.
Conclusion
OnePlus’ swift and transparent response to the storage discrepancy issue reaffirms its commitment to customer satisfaction. The offer of a full refund until March 16, 2024, provides affected users with a fair solution and underscores OnePlus’ dedication to maintaining trust and transparency with its community.
