New rules
In the picture, Railway Minister Ashwini Vaishnaw is seen announcing the new rules during the press conference. He talked about changes in ticket cancellation rules under the '52 reforms in 52 weeks' campaign. The main purpose of this is to stop touts who used to book tickets and cancel them at the last moment and take advantage of refunds.
Cancel before 72 hours... A full refund!.
In this picture, a passenger is seen cancelling the ticket on his mobile. If you cancel your confirmed ticket 72 hours before the departure of the train, you will get the highest refund. It only deducts a fixed cancellation charge, which depends on your coach class. That is, the sooner you change the plan, the less damage will be done.
72 to 24 hours - 25% reduction
The picture shows a crowded ticket window of a railway station. If you cancel the ticket between 72 and 24 hours before the departure of the train, 25% of the fare will be deducted. Suppose your rent is 1000 rupees then 250 rupees will be deducted and you will get the rest back. This rule is stricter than the old system, where there was a cut between 48 and 12 hours.
24 to 8 hours - 50% off
In this picture, a passenger is seen getting his ticket cancelled at the counter, which shows the effect of this rule. 50% of the fare will be deducted if the ticket is cancelled between 24 to 8 hours. This means that if there is a ticket of Rs 1000, then only Rs 500 will be refunded. Earlier this reduction used to be between 12 to 4 hours, but now the railways has changed the timeline. Imagine how much you could lose if you had to change your plan at the last minute!
Less than 8 hours - Zero refunds!
This is the most important picture - the clock is seen on an empty platform. According to the new rule, if you cancel the ticket less than 8 hours before the departure of the train, you will not get a single penny back! This is the biggest change, as the first refund was received up to 4 hours ago. This will stop the arbitrariness of touts and agents, the railways said. So next time if you want to catch the train, make sure, otherwise the ticket money will be completely lost.
Class-wise charges on confirmed tickets
The image shows various coaches of the train - AC first, AC 2 tier, sleeper and second class. The minimum charge that is deducted on a confirmed ticket if cancelled before 72 hours depends on the class. There is a deduction of Rs 240 for AC first class and executive class, Rs 200 for AC 2 tier, Rs 180 for AC 3 tier and AC chair car, Rs 120 for sleeper class and Rs 60 for second class.
Separate RAC and Waiting Ticket Rules
The picture shows a passenger's slip with 'RAC' and 'WL' written on it. If your ticket is in RAC or waiting, the cancellation rules are different from confirmed tickets. In the case of a waiting ticket, if the ticket remains waiting even after the chart is prepared, the railways automatically cancels it and you get a full refund. However, in some cases, a charge of Rs 20 + GST may be levied.
Cancel the train yourself, get a full refund!
This picture is of the notice board of the station, on which the cancellation of the train is reported. If the railways cancels the train for any reason, the passengers will get a full refund of the fare without any cancellation charges. In case of online booking, the amount is automatically credited to your bank account. However, if the train is running late or the route is changed, then the refund can be claimed by filling the TDR (Ticket Deposit Receipt).
Counter Tickets Cancelled Anywhere Now
In this picture, the ticket counter of a railway station is seen where people are booking tickets. The new rules have made it easier to cancel counter tickets (PRS tickets). Earlier, you had to go either to the station from where the ticket was booked or to the originating station of the train. Now you can cancel your ticket by going to the counter of any station. As easy as that, right?
No TDR required for e-tickets
In the picture, a person is cancelling the ticket on the IRCTC website. There is also a big relief for e-ticket holders. Now there is no need to fill TDR (Ticket Deposit Receipt) for cancellation. The refund process is fully automated, so that you do not have to avoid manual hassles. The Railways has blocked nearly 3 crore suspicious IRCTC accounts so that agents and bots can't take tickets.
Change of boarding point
In the last picture, a passenger is seen boarding the train. Railways has provided one more facility - Now you can change your boarding point up to 30 minutes before the train departs! Earlier this facility was there even before the chart was made. This is very beneficial for people who live in big cities, where the same train stops at several stations.
