Ration Card Complaint: If you are facing any issues with your ration card, there is no need to worry. Previously, any problem with a ration card meant making multiple trips to government offices. Now, however, you can lodge complaints—whether about an incorrect name or not receiving your ration—within minutes, from the comfort of your home.
The government has introduced a new digital online facility to simplify the resolution of such issues. There are now several channels available to register complaints: beneficiaries can send a message via WhatsApp, call the toll-free IVRS number, or use either the CPGRAMS portal or the ‘Mera Ration’ app. Let’s look at how you can file a complaint via WhatsApp.
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What kind of issues can you report?
Absence of a name on the ration card
Delays in adding a family member’s name
Failure to receive rations
Overcharging by a ration dealer
Incorrect information recorded on the ration card
Technical issues or discrepancies in records
How to register a complaint?
Save the official WhatsApp number, 9868200445, on your mobile phone.
Open WhatsApp and send a message saying “Hi” to this number.
Select your preferred language.
Enter your ration card number.
Choose the option that corresponds to your issue.
Provide full details of your complaint and send it.
Once the complaint is registered, you will receive a notification.
IVRS Helpline: You can also register your complaint by calling the government’s toll-free number, 14457.
National Helpline Numbers: You can speak directly with a customer care representative by calling 1967 or 180018002084.
‘Mera Ration’ App: You can also file a complaint by downloading the ‘Mera Ration’ app from the Google Play Store on your smartphone.