Post Office Rules: There is a big update for Post Office account holders. If you hold an account with a post office, this information might be of interest to you. Clients who have specific post office accounts can now conduct paperless transactions at the branch, depositing up to Rs 50,000 and withdrawing up to Rs 20,000. In simple terms, transactions like deposits and withdrawals can be carried out without the need for any documentation.
E-KYC service introduced at branch level
The Postal Department has introduced an electronic Know Your Customer (e-KYC) service at the branch level. This service was previously only available at departmental post offices. The new e-KYC service at branches will be advantageous for Post Office Savings Account (POSA), Recurring Deposit (RD), and Sukanya Samriddhi Account (SSA) holders.
Following the completion of their e-KYC, these account holders can deposit up to Rs 50,000 into their accounts at any branch without having to provide a pay-in-slip. Moreover, post e-KYC completion, savings account holders can withdraw up to Rs 20,000 from any branch without the need for a pay-in-slip. Nevertheless, transactions exceeding this limit will require the usual documentation and authorization from the respective post office.
Moreover, if a post office client finishes their Aadhaar verification, the branch post office can now handle transactions for eligible accounts at any post office, not just their own branch. The postal department has also announced that from September 1, 2026, transactions for accounts not linked to a mobile number will no longer be possible through the DREAM app.
e-KYC facility only in single accounts
The postal department said in an order that the e-KYC facility at post offices will only be available for single accounts, not for minor or joint accounts. To avail the e-KYC facility, it will be mandatory for the customer’s mobile number and Aadhaar number to be linked to the Customer Information File (CIF).
The department has said that after the digital consent of the customer, the account will be converted into e-KYC by getting the name, date of birth, address and other details from the Aadhaar database. For security reasons, the department has directed all post offices to cover all the documents with the Aadhaar number of the account holders, so that personal information remains safe. Last May, Minister of State for Communications Chandrashekhar Pemmasani had said that to compete with private companies, the postal department has started 24-hour service in 214 post offices. The working hours in about 4,000 post offices have been increased from seven hours to 24 hours.