Indian Oil, Fuel Quality Issues: Recently, various reports and claims regarding the quality of petrol and diesel have been circulating rapidly on social media. Some posts raise suspicions of fuel adulteration, while others encourage people to question the quality of fuel sold at petrol pumps. Amidst these claims, Indian Oil Corporation Limited—the country’s largest oil marketing company—has issued an official clarification, urging consumers not to rely on misleading posts circulating on social media.
The company has explicitly stated that the quality of petrol and diesel sold at its outlets is a top priority. Continuous scientific testing, regular inspections, and monitoring are conducted nationwide to ensure fuel quality. Indian Oil stated that any quality-related complaint is investigated immediately, and strict action is taken against the dealer if necessary.
Statement on Social Media Rumours
Indian Oil noted in its official statement that while various claims regarding petrol quality have surfaced on social media platforms recently, most remain unverified. The company urged consumers to rely solely on official information and not to accept viral messages or videos as accurate without verification.
According to the company, it has been supplying petrol that meets international quality standards for years and has implemented robust quality control systems. The fuel is monitored at every stage—from refineries to depots, tankers, and petrol pumps.
10,000 Checks in a Week
Indian Oil also shared data from its quality assurance campaign. According to the company, approximately 10,000 checks were conducted at its retail outlets across the country in the past week alone. The primary objective of these checks was to ensure that customers receive pure and safe petrol that meets established standards. In addition to routine inspections, over 8,500 quality tests have been conducted in the past week to verify petrol quality.
During these inspections, officials thoroughly examine the quality of petrol and diesel, storage systems, dispensing mechanisms, and other technical parameters. If any irregularity is detected at any stage, immediate action can be initiated.
Over 8,500 Quality Tests Conducted
The company has reported that, in addition to standard inspections, more than 8,500 quality tests were conducted over the last week to verify petrol quality. These tests employ scientific methods to evaluate all specifications for petrol and diesel, ensuring they meet established quality standards. Parameters such as fuel purity, density, pollution levels, and other technical criteria are assessed. According to the company, expert teams and specialised inspection units have been deployed across the country to carry out these checks.
Inspection Teams Maintaining Constant Vigilance
Indian Oil has stated that maintaining quality involves more than just paperwork; hundreds of specialised inspection teams remain active across the country. These teams conduct surprise inspections at petrol pumps and, when necessary, collect and test samples on-site. The primary objective of this system is to ensure that no customer receives substandard or adulterated petrol and to facilitate the immediate resolution of any issues that may arise.
Zero-Tolerance Policy Regarding Quality
Indian Oil has clearly stated that it maintains a zero-tolerance policy regarding petrol quality. This means that any instance of adulteration, negligence, or violation of standards at any level will not be tolerated under any circumstances. According to the company, if any irregularities are detected at a petrol pump during an inspection or in response to a customer complaint, immediate action will be taken against the associated dealer in accordance with the terms and conditions. Financial penalties may also be imposed if deemed necessary.
Take customer complaints seriously
Indian Oil stated that customer complaints are of great importance to the company. If a consumer has any doubts regarding the quality of petrol or diesel, they can immediately report the matter to the petrol pump officials. Additionally, complaints can be lodged through Indian Oil’s official customer care channels.
Customer complaints are taken seriously
Indian Oil stated that customer complaints are extremely important to the company. If a consumer has any concerns regarding the quality of petrol or diesel, they can immediately bring the matter to the attention of the concerned petrol pump officials.
How to lodge a complaint?
To lodge a complaint, first contact the manager or the responsible official at the petrol pump in question.
If the issue is not resolved on the spot, register a complaint through Indian Oil’s official customer care channels.
When filing a complaint, provide details such as the petrol pump’s name and location, the bill or receipt, vehicle information, and the time of the incident.
If possible, retain the payment receipt for presentation as proof during the investigation.
Appeal to avoid rumours
The company has specifically appealed to consumers not to blindly trust any videos, posts, or messages going viral on social media. Often, incomplete or incorrect information creates confusion among people, leading to unnecessary anxiety. According to Indian Oil, if there is any doubt, one should contact the company directly through official channels instead of sharing social media posts. This ensures a genuine resolution to the problem and prevents the spread of misinformation.
Maintaining quality oversight
According to the company, the quality of petrol and diesel is monitored not just at the petrol pump but throughout the entire supply chain. After leaving the refinery, the fuel undergoes inspections at multiple stages—including at terminals, in tankers, and finally at retail outlets. This ensures that the petrol reaching the end consumer meets the prescribed standards.
Maintaining consumer trust
Indian Oil stated that millions of consumers across the country purchase petrol from its pumps daily. Consequently, maintaining customer trust is the company’s responsibility. With this objective in mind, quality control systems are being continuously strengthened, and new technologies are being employed.
Conclusion
There is currently intense discussion on social media regarding the quality of petrol and diesel. Indian Oil has clarified that there is absolutely no compromise on fuel quality at its outlets. The company has claimed to have conducted approximately 10,000 inspections and over 8,500 quality checks in the past week alone. This makes it clear that the company has its sights set on the petrol pump. Therefore, do not pay attention to any kind of rumour.