The West Bengal State Food Department is taking an important step to make the ration service system clear and easy for everyone. A central call center will start very soon. It will help people solve their complaints quickly.
Anyone, from regular ration users to farmers selling paddy in the state, can use this system. Through this new system, any problem or complaint about ration can be reported directly to the department. People can also check the progress of how their complaint is being solved. According to the department, this initiative will help the state work better and improve services for citizens.
Why this new initiative?
Many complaints are often made in the state about ration services and paddy buying. A system was needed to solve these problems quickly and easily. Food department officials say that the new central call center will reduce trouble for citizens and make the work of the department more clear.
After a complaint is registered, a ticket number will be given. With this number, the person can check the current status of their complaint and see what steps have been taken to solve it.
Better Ration Service for Citizens
Regular reports will be made by checking the complaints in this system. This will help the department take steps to stop similar problems in the future.
How the Call Center Will Work
Along with the central call center, a special helpdesk will work too. Top officials of the Food Department will monitor it. This will make complaint resolution faster.
Service Hours and Communication
- Service hours: 12 hours a day, 7 days a week, from morning to night.
- Language: Complaints can be made in Bengali, English, or Hindi.
- Ways to contact: Phone, SMS, WhatsApp, email, or online portal.
Important Helpline Numbers
The Food Department has launched three helpline numbers for citizens. Farmers can also call if they face problems selling paddy.
- 1967
- 14445
- 18003455505 (Toll-free)
This new system will help lakhs of people in the state. It will make ration services more clear, accountable, and focused on citizens, which is one of the main goals of the state government.