Indian Railway Catering and Tourism Corporation (IRCTC) has launched its new virtual assistant ‘AskDISHA 2.0’ to further improve the facilities of passengers. This is an advanced AI-based chatbot, that will now make tasks like ticket booking, checking refund status, and ticket cancellation easier and faster.

It not only makes booking easy but also frees users from the hassle of passwords and long processes. Now ticket booking, refund, and cancellation will be done in just one chat or voice command. This will completely change the rail travel experience, especially for travellers from states like Bihar where train travel is very common.

Amazing Features of AskDISHA 2.0

‘AskDISHA 2.0’ is equipped with many incredible features that make it an invaluable tool for travellers:

This assistant helps you at every step of the booking so that even people with less experience in technology can easily book tickets.

Ticket booking is now easy with voice commands. This service is available in English, Hindi, Hinglish, and Gujarati languages.

You no longer need to remember your IRCTC password as safe booking can be done by logging in through OTP.

In case of ticket cancellation or transit failure, the refund process is now faster than before.

It will be easier to save all traveler’s information, making booking even easier next time.

If transit fails, you can try again within 15 minutes.

All these features will make traveling more accessible and stress-free.

How to book a ticket using AskDISHA 2.0

Booking a train ticket using AskDISHA 2.0 has now become an extremely simple process:

Open the IRCTC website or mobile app and go to the ‘Ask DISHA’ option.

Type ‘Hello’ or ‘Ticket Book’, or use voice commands to start the chat.

Now you have to provide information like station, date, and class (e.g. Sleeper, 3AC).

The assistant will show you the train list, timings, and seat information. Choose the train and class of your choice.

Complete the booking by verifying through OTP.

The whole process is completed in just a few minutes.

How to check ‘Refund Status’ through AskDISHA 2.0

Now you can check your refund status instantly through ‘AskDISHA 2.0’:

Open ‘Ask DISHA’ on the IRCTC website or app.

Type or speak ‘Refund Status’.

Select the refund type:

Ticket Cancellation

Failed Transmit

Ticket Deposit Receipt (TDR)

Enter the PNR number.

‘AskDISHA’ will instantly display the refund status.

This feature will save you time and effort.

How to cancel a ticket with AskDISHA 2.0

Ticket cancellation is also extremely easy with ‘AskDISHA 2.0’:

Open the IRCTC website or app and go to Ask DISHA.

Type Cancel ticket.

Log in by entering your mobile number.

A list of booked tickets will be displayed – select the one you want to cancel.

After acting, the ticket will be canceled and you will also receive an SMS notification.