NHAI Rule: If you also often drive on the highway and get upset seeing the long line at the toll plaza, then there is great news for you. Now before paying toll tax, know some special things, because the National Highway Authority of India i.e.
NHAI has implemented a new rule related to tolls, which is being called the ‘10-second rule‘. This rule will save your pocket and the fun of the journey will not be spoiled. This rule is fundamental, especially for areas like Fulbaria in Bihar, from where people often make long journeys.
What is the new 10-second rule
Now if you reach a toll plaza and your vehicle stands in line there for more than 10 seconds, you do not have to pay toll tax. That is, if the line at the toll booth is so long that you have to wait for more than 10 seconds, you can go ahead toll-free. This rule has been brought so that people do not have to waste both time and money due to long queues. This is a direct solution for saving time and money.
The rule of 100 meter waiting line
Not only the 10-second rule, but another important rule has been implemented by NHAI which is called the ‘100 meter waiting line rule’. This means that if the line of vehicles at the toll plaza becomes longer than 100 meters, then toll tax will not be collected from the cars parked there.
A yellow line is drawn on the ground at the toll plaza, which shows a distance of 100 meters. If your vehicle is parked behind that line, you can take advantage of this rule. This ensures clarity and accountability.
FASTag is mandatory, but exemption in case of delay
Now FASTag has been made mandatory at toll. That is, every vehicle must have FASTag. Without this, you will not be allowed to cross the toll. It is a kind of digital system that automatically deducts the toll fee from your bank account. But sometimes vehicles get stuck in the line due to technical faults or too much crowd. In such a situation, if you have waited for more than 10 seconds, you can refuse to pay the toll fee.
Now the question arises that if the employees present at the toll do not follow these rules, or forcibly collect the toll, then you have every right to complain. You can immediately call NHAI’s toll-free number 1033! This helpline number is active all the time and your complaint is immediately sent to the officials. You can easily register any toll-related problem on this number. It protects the rights of citizens.
Why the ‘rules’ were introduced
NHAI says that these new rules have been introduced so that the traffic at toll plazas can be reduced and people can be saved from unnecessary delays. In today’s time, everyone is short of time, and in such a situation, getting stuck at a toll can cause trouble for anyone. On the one hand, these rules will provide relief to people, on the other hand, toll management will also be able to work better. This is an example of efficiency and passenger convenience.
Beneficial for everyone
This rule is not just for cities or parts of highways but applies to toll plazas across the country. Whether you are in a village or going to a metro city, if your vehicle is standing in the toll line for a long time, you can take advantage of these rules. It provides nationwide benefits.
People need to be aware
The most important thing is that people themselves should be aware of these rules. If you don’t know what your rights are, how will you take advantage of them? So whenever you pass through a toll plaza next time, notice the time. If you have to wait more than 10 seconds or the line is longer than 100 meters, refuse to pay the toll and even file a complaint if needed.