IRCTC ticket booking: In today’s digital age when everything is being done through phone and internet, booking railway tickets has also become easier now. Now you will not have to face the hassle of remembering IRCTC password. You can book or cancel tickets just by using your mobile voice. Yes, IRCTC has launched its new AI-powered chatbot AskDISHA 2.0, which will help you from ticket booking to cancellation. And the most important thing is that you can easily talk to it by speaking in Hindi, English, Gujarati or your favorite language.
How does this new method work?
To book tickets from AskDISHA 2.0, you have to login with your registered mobile number. After this you will get OTP, by filling which you can book your ticket without password. The whole process is so easy and simple to understand that a person of any age can use it comfortably. Meaning, even if you are not very familiar with technology, you can easily book tickets with your voice.
Cancelling tickets is also easy now
If you ever need to cancel your ticket, AskDISHA helps you. Just give the command by speaking or typing “cancel ticket” in chat or voice. After this, enter your mobile number and login. Then a list of tickets you have booked will appear, from which you can choose the ticket you want to cancel. Once you confirm the cancellation, you will also get an SMS which will tell you that your ticket has been cancelled.
Check the refund status in minutes
Many times after canceling the ticket, it is important to know when your refund will come. AskDISHA helps you completely in this matter too. You just say “refund status” in chat or voice. Then you have to choose from options like cancel ticket, failed transaction or TDR. After this, enter the PNR number of your ticket. Just enter the latest refund status on your screen. In this way, you can easily check your refund without calling anywhere or going to the bank and asking.
Caution is also important
Despite having such an easy and smart system, you have to be a little careful. Never share your OTP with an unknown or suspicious person, because this can put your security at risk. Fraudsters can steal your personal information by taking such OTP, so it is important to always be alert.
Railways’ new app – SwaRail
Apart from the new facility of IRCTC, Indian Railways has taken another big step. Its name is ‘SwaRail’ app, which has been launched especially for Android users. In this app, along with ticket booking, you will also get the facility to see the live status of the train, order food, and register complaints related to your journey. Meaning, all the travel needs will be fulfilled in a single app.
This app has been developed by the special team of Indian Railways, Center for Railway Information SIM (CRIS) so that better service can be provided to the passengers. Now you do not need to go to different places and get worried for any small or big problem. Just open the Swarel app and all the facilities are in your hands.
Easy, safe and fast service
With these new technologies, booking railway tickets has become even easier. Now you do not need to remember complex passwords, you can do your work by talking on the phone. This technology will prove to be very helpful especially for those who are not very proficient in technology. Also, from live train status to refund checking, every work will be done in a few minutes.
So the next time you book or cancel your train ticket, then definitely use this AI-powered chatbot AskDISHA 2.0 and Swarel app of IRCTC. This will make all the hassles of your journey easier and you will be able to enjoy the journey without any worry.