If you need any kind of information, register a complaint, or need any help related to railways while traveling by train, you just have to remember one number – 139 (Indian Railways Helpline Number). Whether you want to know the live running status of the train or want to register a complaint while traveling on the train, you just have to call the railway helpline number 139. Here you will be given all possible help on just one call, which will make your journey comfortable.

The best thing is that this number is available 24 hours. So even if you need medical assistance while traveling on the train, you can call 139. Now you do not need to remember different numbers, because Indian Railways has closed all the helpline numbers and made 139 the only unified helpline number of railways (Indian Railways Customer Care Number). After calling this number, you have to choose the right option according to your requirements. Today we will tell you which number you have to press for which information. So let’s know…

Now you will not have to face the hassle of remembering different numbers

Keeping in mind the convenience of the passengers, Indian Railways has closed all the old helpline numbers and made 139 the only integrated helpline number. With this, passengers will no longer need to remember different numbers for different services. By just dialing a single number, you can choose the right option according to your need and get help.

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Dial 139 and get the information you need

After calling 139, you will hear an Interactive Voice Response System (IVRS), which will tell you about various options. By pressing the correct number as per your requirement, you can reach the concerned service.

According to Indian Railways, for security and medical assistance, passengers have to press the number ‘1’, after which they will be connected to the call center employee.

For any kind of inquiry related to your train, you have to press the number ‘2’. Under this, you can get information about PNR status, train arrival/departure, wake-up alarm facility, wheel chair booking, meal booking and other information.

  • If you have any complaint related to catering, then for this you have to press number ‘3’.
  • For general complaints, you have to press the number ‘4’.
  • For vigilance-related complaints, you have to press the number ‘5’.
  • For inquiry during an accident, you have to press ‘6’.
  • To know the current status of your complaints, you have to press the number ‘9’.
  • To talk to the call center employee, you have to press ‘*’ (star).

Available in 12 languages

When you hear an instruction in your language, it becomes easier for you to understand it. Keeping this in mind, Railway Helpline Number 139 has been made available in 12 languages. It is based on IVRS (Interactive Voice Response System). You don’t even need a smartphone to call this helpline number, you can also dial 139 from a landline number. This facility is especially useful for travellers who travel through different regions and want to get information in their local language.

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