Highway travel in India was previously fraught with long toll lines and slow processing. Traffic congestion at toll plazas and intermittent payment times wasted both time and fuel for travelers. However, with the introduction of FASTag, this entire system has changed drastically. The RFID-based FASTag sticker affixed to vehicles automatically deducts the toll, eliminating the need for drivers to stop. Many people want to close their FASTag account for various reasons, but they are often unsure about the correct method. Here’s a detailed description of the complete FASTag account closure and refund process.
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Why FASTag Accounts Need to Be Closed
People often want to close their old FASTag due to selling their vehicle, purchasing a new FASTag, being linked to the wrong bank, or for security reasons. If the vehicle is sold to another person and the FASTag hasn’t been deactivated, there’s a risk of toll deductions. Therefore, it’s important to close the account at the right time.
Completely online process for deactivating a FASTag account
- To close a FASTag account, users must log in to their FASTag-issuing bank or the NETC portal.
- After logging in, the Settings or Manage Account option appears in the account dashboard.
- The account closure or deactivation option is available here, where the user must enter the reason for closing the account.
- Then, upload the required documents and submit the form.
- After submission, the user receives a confirmation of the account closure via email or SMS shortly afterward.
How to get a refund after closing a FASTag
After the account is closed, the remaining balance in the FASTag is automatically refunded to the user’s bank account. This does not require any additional process. The refund is usually received within a few working days. The amount is credited to the account linked to the FASTag.
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Things to keep in mind when deactivating a FASTag
If the FASTag is installed on an old vehicle and has been sold, it is crucial to deactivate the account immediately. Before installing a new FASTag, completely deactivate the old one to avoid any charges or toll deductions. Upload all documents correctly and verify the account closure confirmation.
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