Traffic Rule: If you’re following all the rules on the road, yet you’ve received an incorrect e-challan message on your mobile phone, there’s no need to worry. Sometimes, due to a technical glitch, a number plate error, or a system error, a challan is issued without any fault. In such cases, you’re not forced to pay a fine unnecessarily. Traffic rules in India give you the right to cancel your incorrect challan both online and offline. Today, we’ll tell you the easy and legal way to cancel this incorrect challan.
Why do incorrect challans occur
Wrong challans are often caused by technical or human error. Sometimes, two vehicles share the same or similar registration numbers, and the camera identifies the wrong vehicle, resulting in a challan being issued in someone else’s name. A glitch in the e-challan system can also cause a challan to be automatically generated, even if no rules have been violated. Additionally, sometimes the camera image is unclear, and a challan is issued based on a mistaken identity.
How to File an Online Complaint and Cancel a Challan
The easiest way to cancel a wrong challan online is to follow a few steps. First, you need to visit the Transport Department’s official e-Challan portal. After logging in, you’ll need to find the ‘Complaint’ option. Here, you’ll need to enter the challan number, vehicle number, and mobile number.
Additionally, you’ll need to upload the required documents, such as your RC, driving license, and a clear photograph of your vehicle. You’ll also need to submit a written statement explaining why the challan is incorrect and that you haven’t violated any rules. After the complaint is filed, the Traffic Department will investigate your claim. If your claim is found to be valid, the challan will be cancelled, and you won’t have to pay any fine.
Filing an Offline Complaint
If you’re uncomfortable with the online process, you also have the option of filing a complaint directly at the traffic police office. You’ll need to visit the traffic police office and submit a written complaint against the incorrect challan. Photocopies of all relevant documents must be attached to this application. Police officers will investigate your case. If the investigation proves wrongdoing, the challan is usually cancelled.
Why Timely Complaint Is Important
Don’t take a wrong challan lightly. It’s crucial to file a timely complaint. If the challan remains pending for a long time, you may receive a legal notice. Furthermore, a pending challan can also result in the suspension of your driving license. Therefore, initiate action immediately as soon as you receive notice of the incorrect challan.