Train Food- Overcharged on a Train? How to File Complaint

Indian Railways Food: Big news for railway passengers. Indian Railways has a variety of rules. One such rule pertains to the goods sold on trains and at platforms, including their pricing. It’s important to understand that in India, selling items above the MRP (Maximum Retail Price) is considered a legal violation. Likewise, selling goods above the MRP at railway stations or on trains is also illegal. However, it is frequently observed that food stall operators on railway station platforms charge prices that exceed the MRP.

Most customers purchasing items from platform food stalls are passengers who are often in a rush. As a result, they tend to avoid disputes with the shopkeeper and simply take their purchases. If you find yourself in this situation while traveling on a train, you have the option to report the shopkeeper. Your complaint will prompt action against the vendor who is selling goods above the MRP, in accordance with railway regulations.

When you decide to file a complaint, make sure to have these essential details ready. For instance, if you notice goods being sold above the MRP, be sure to record the relevant information about the food stall, such as the stall’s name, the operator’s name, the station name, platform number, stall number, and opening hours. These details are vital for submitting a complaint.

The menu card must be shown

Every vendor that is registered is required to have a menu card that clearly outlines the prices for all food and drinks. Not displaying a menu is against the regulations.

You have the right to receive a bill

It is essential to obtain a bill for any purchase made on a train. The bill includes details such as the item, price, and date. This document acts as proof for any future complaints.

What actions should passengers take?

1. Always request the bill – never pay without receiving it first.
2. Verify the prices on the menu – if you are asked to pay more, raise your concerns right away.
3. If you encounter overcharging, file a complaint – do not hesitate.

Find out how to file a complaint:

As per Indian Railways, you can report shopkeepers, food stalls, or vendors who sell goods above the MRP at railway stations or on trains by calling the railway helpline number 139. Additionally, you can submit a complaint through the Rail Madad mobile app. You also have the option to report such shopkeepers or vendors directly to railway officials at the station.

Will you get a refund or not?

If your complaint is found to be valid, you may be able to get your overcharge back. Therefore, it’s always important to collect your bill and file a complaint.