Tickets taken from the counter can be cancelled from home, Indian Railways made new decision

Indian Railways: Every day, a significant number of individuals utilize Indian Railways for travel across the country. The majority of these passengers secure their tickets online via the IRCTC website or various mobile applications. Additionally, many opt to purchase tickets directly from railway ticket counters. Tickets acquired at these counters can also be cancelled online.

Ticket taken from counter, can be cancelled online

On Friday, Union Railway Minister Ashwini Vaishnav made an important announcement regarding ticket cancellations for those who purchase from counters. He emphasized that while the online cancellation feature offers convenience, passengers must still visit the reservation counter to obtain a refund. Vaishnav stated that tickets purchased at railway counters can now be cancelled from home through the IRCTC website or by calling 139.

Refund

However, to receive a refund, passengers are still required to go to the reservation center. This information was provided in response to a query from BJP MP Medha Vishram Kulkarni in the Rajya Sabha, who inquired whether passengers with waiting list tickets bought at the counter would need to go to the station to cancel their tickets before the train’s departure.

The minister said…

Vaishnav further explained that, under normal circumstances, the cancellation of PRS counter tickets can also be processed online via the IRCTC website or by calling 139, within the time limits set by the Railway Passenger (Cancellation of Ticket and Refund of Fare) Rules 2015. To receive a refund, passengers must submit the original PRS counter ticket at the reservation counters, following the guidelines issued periodically.