State Bank of India (SBI) has launched YONO 2.0 to provide a simple and secure digital experience to its over 500 million customers. This new platform integrates mobile and internet banking into a single system. YONO 2.0 simplifies the KYC process and focuses more on personalized service. The bank aims to make digital banking faster and more affordable.

Mobile and Internet Banking Now on a Single Platform

YONO 2.0 brings together the mobile app and internet banking on a single banking architecture. Customers can now seamlessly access banking services from mobile, laptop, or desktop. According to SBI, the new interface improves the user experience, strengthens security and personal convenience, and ensures consistency across all digital channels. This will allow customers to manage their accounts from anywhere with greater ease than ever before.

KYC and Re-KYC Process Made Much Easier

A key feature of YONO 2.0 is its simplified KYC system. Customers will no longer need to repeatedly re-register for different services. SBI says this will reduce the hassle of digital onboarding. This change will make the process faster and easier, especially for new digital customers. This simplification of the KYC process will save users time and make digital transactions more convenient.

Expansion of Languages

Currently, YONO 2.0 is available in English and Hindi. SBI stated that it will be expanded to 15 languages ​​in a phased manner in the future. The goal is to make digital banking more accessible in different regions of the country. The increased language support will also benefit rural and semi-urban customers, who will be able to access banking services in their mother tongue. This is an important step towards inclusive digital growth.

Focus on Sustainability and Digital Growth

YONO 2.0 has added sustainability features such as carbon footprint tracking and Green Score. During the launch, SBI Chairman C.S. Shetty said that the cost of acquiring customers through digital platforms is lower. Currently, YONO has approximately 96 million users, and the bank aims to further increase this number. YONO has now become a major medium for opening savings accounts and providing personal loans. This platform not only provides convenience but is also an important part of the bank’s growth strategy.