Wrong UPI Transaction : At present, there may not be a person left who does not use UPI. Surely you do too? Well, has it ever happened to you that you have sent money to a wrong account through UPI? What to do in this situation? Know everything.
People use online payment apps to make payments. Unified Payment Interface i.e. UPI was started by NPCI in the year 2016. India ranks first in the world in terms of digital payment. Now whether people want to buy vegetables, pay auto rickshaw fare, buy a phone or anything else, all payments are made online through UPI. But this also causes problems. Many times, due to a small mistake of people, money goes to the wrong account. If this happens, then immediately complain here.
What to do if money goes to the wrong account online?
If you send money to a wrong account using UPI, then first of all you can call that person and tell him that you have sent money to his account by mistake. You can also send him a screenshot of this. However, in such a case, the chances are very less that people will return your money.
If that person refuses to return your money, you can lodge a complaint by calling RBI’s toll free number 18001201740. Apart from this, you can also lodge a complaint by visiting the Reserve Bank of India’s complaint portal https://www.rbi.org.in/scripts/complaints.aspx .
Complain to payment app customer care
Apart from this, if you have made the payment through a payment app like Google Pay, PhonePe, Paytm or any other payment app, then you have to call the customer care number of that payment app and register your complaint. You have to give them all the information related to the wrong transaction. Which includes the transaction number, amount, time and all the details about the account in which the money was sent.
Complain to NPCI
Apart from this, if you want, you can also register your complaint about this by visiting the official website of National Payments Corporation of India i.e. NPCI https://www.npci.org.in/register-a-complaint . Here also you have to enter complete information from your complaint. The sooner you complain, the more chances you have of getting your money back.