PNB: Punjab National Bank (PNB), a prominent public sector bank in India, has entered into a Memorandum of Understanding with the Digital India Bhashini Division (DIBD) at its Corporate Office located in Dwarka, New Delhi.
The MoU was signed in the presence of M. Paramasivam, Executive Director of PNB; Amitabh Nag, CEO of Digital India Bhashini Division (DIBD); and Atish Kumar Raut, Chief General Manager (D) of the Digital Banking Transformation Division (DBTD) at PNB.
This collaboration will integrate Bhashini’s sophisticated multilingual AI capabilities with PNB’s digital platforms, allowing customers to effortlessly access banking services in various Indian languages through both voice and text.
During the event, M. Paramasivam, Executive Director of PNB, remarked, “This partnership between Bhashini and PNB illustrates how digital public infrastructure can enhance inclusive digital transformation across different sectors. By merging multilingual AI with public service delivery, this initiative aims to eliminate language barriers and ensure that digital banking services are more accessible, fair, and user-friendly for individuals throughout the nation.”
Amitabh Nag, CEO of Digital India Bhashini Division (DIBD), stated, “Language should never hinder access to vital banking services. Our collaboration with PNB advances Bhashini’s vision of a ‘voice-first’, multilingual banking system. By integrating AI-driven language technology, we are creating an inclusive digital infrastructure that allows citizens to easily access financial services in their chosen Indian language, thus making digital banking more seamless, inclusive, and focused on the needs of the citizens.”
Atish Kumar Raut, Chief General Manager (D) of DBTD at PNB, expressed, “PNB is dedicated to delivering seamless, secure, and customer-focused digital banking services. Our partnership with the Digital India Bhashini Division will empower us to utilize state-of-the-art multilingual AI technologies, enhancing our digital platforms to be more inclusive and user-friendly for customers from various linguistic backgrounds.
Speaking on the occasion, PNB Executive Director M. Paramasivam said that this initiative to integrate multilingual AI into public service delivery will help bridge language barriers and make digital banking services more accessible, inclusive, and pro-people for people across the country.