The Ayushman Bharat Yojana provides free treatment to poor people in the country. According to a PIB release in July 2025, the government has issued Ayushman cards to 41 crore people under the Ayushman Bharat Pradhan Mantri Jan-Arogya Yojana.
With the Ayushman card, people can get free treatment up to Rs 5 lakh. The scheme covers 31,466 hospitals across the country, including 14,194 private hospitals. Ayushman cardholders can get treatment in any hospital included in the scheme’s panel.
However, sometimes hospitals in the panel refuse treatment. If a hospital refuses treatment, cardholders can file a complaint in different ways. Except in certain cases, a hospital in the panel cannot refuse treatment if the required treatment is available. If a hospital does refuse, the government can take action and even remove the hospital from the scheme’s panel.
How to Complain if a Hospital Refuses Free Treatment
If a hospital refuses to provide free treatment, an Ayushman cardholder can lodge a complaint through the toll-free number or the official portal.
The national toll-free number for Ayushman Bharat Yojana is 14555. Any citizen in India can call this number to register a complaint. You can make the complaint in Hindi, English, or other regional languages.
State Toll-Free Numbers
Some states also have their own numbers:
- Uttar Pradesh: 1800 180 4444
- Madhya Pradesh: 1800 233 2085
- Bihar: 104
- Uttarakhand: 155368 or 1800 180 5368
How to Complain on the Portal
If your complaint is not resolved through the toll-free number, you can register it on the official grievance portal:
- https://cgrms.pmjay.gov.in/GRMS/loginnew.htm
- .Steps to register your complaint:
- Go to the official link above.
- Click on “Register Your Grievance”.
- Enter the captcha code and select the relevant scheme.
- Fill in the remaining required information and submit the complaint.