Nowadays, the trend of online payment has increased. People are making payments through UPI in cities as well as villages. Sometimes, in a hurry, you end up making a payment to the wrong number. In such a situation, your money reaches the wrong account and you start getting upset.
But if you have accidentally sent money to the wrong account, then do not panic. With some easy tips, your money can be recovered! So, if this has happened to you too, then this news is very important for you! Know what to do and how to get your money back.
First of all, do this work
If you have accidentally sent money to someone else’s account through UPI, then first of all, you can call them and ask for the money back. If he does not trust you, then you can also send him a screenshot of the transaction. Even after this, if he is not sending your money, then you can talk to the customer care of the UPI app. This is the first and most direct way.
Register your complaint here
Apart from this, you can also complain to the bank. After sending money to the wrong UPI number, you can talk to the customer support officer of your bank. You can register your complaint with them. Also, you should register a complaint of a wrong UPI transaction with the National Payment Corporation of India (NPCI). NPCI is the organization that regulates UPI transactions and can help solve your problem.
Complain to toll toll-free number and the app too
Register a complaint by calling toll toll-free number 18001201740. If you have made a payment through the UPI app, log in to the app and report the problem! If your complaint is not resolved within 30 days, contact the Banking Ombudsman or Ombudsman for Digital Complaints.
If both the users sending and receiving money are customers of the same bank, then the refund can be received in less time. If both users are customers of different banks, the refund process may take more time. The sooner the complaint is lodged, the greater the chances of getting the money back! So, take action right away.