Mercedes-Benz has issued a major recall for its popular C-Class and E-Class cars in India. More than 2,500 units are affected by this recall. The company has taken this decision due to a possible defect in the ECU (Engine Control Unit) software. This defect can cause problems in the fuel injection of the car, which can lead to a sudden decrease in the speed of the vehicle. Let’s understand this whole matter in detail.

Recall done due to fault in ECU

Mercedes-Benz has officially informed that a technical flaw has been found in the software of the Engine Control Unit (ECU).

What is the problem
The software of the ECU is not matching the latest specifications. This can cause the fuel injection to stop when the car exits Sailing Mode, causing the car to suddenly lose speed.

What is the danger from this
If this problem occurs in a moving vehicle, the car may lose speed without any warning. This increases the chances of an accident.

Customers will get free solution under Mercedes-Benz recall

Mercedes-Benz has assured its customers that they will contact the owners of the affected cars and fix the issue free of cost.

  • Customers will not have to pay any additional charges.
  • The fix will be done at Mercedes-Benz authorised service centres.
  • The affected customers will be notified soon to book a service appointment.

Mercedes-Benz recall

If your car is one of the affected models of the C-Class or E-Class, you should immediately contact an authorized Mercedes-Benz dealership or service center.

  • Check if your car is affected
    Mercedes-Benz will provide this information based on the VIN (Vehicle Identification Number) through its website and authorized dealers.
  • Contact the company’s official helpline
    You can contact Mercedes-Benz customer care and get more information.
  • Visit the service center as soon as possible
    Ignoring this problem can be dangerous, so get it fixed as soon as possible.

Which vehicles will be affected

The recall issued by Mercedes-Benz includes C-Class and E-Class models.

  • C-Class models
    A total of 3 units are affected. And these vehicles were manufactured between 31 August 2021 and 31 October 2021.
  • E-Class models
    2,543 units are affected by this problem. These vehicles were manufactured between 29 April 2022 and 20 August 2024.

Mercedes-Benz will soon contact the owners of the affected vehicles and fix the problem at no additional cost.