Diwali-Chhath Travel Chaos: Why Your Train Ticket to Bihar/UP is Stuck in Waiting List

Diwali-Chhath Travel Chaos : If you are planning to travel to Bihar or Uttar Pradesh for the Diwali and Chhath festivals, you are likely facing a familiar yet frustrating problem: tickets showing as available quickly turning into long waiting lists during payment. Despite Indian Railways announcing a record number of special trains, passengers are struggling to secure confirmed seats.

This annual rush highlights the immense travel demand during these major festivals. While the system is under unprecedented load, understanding the reasons can help manage expectations.

The Core of the Problem: A Demand Tsunami

The issue isn’t a lack of trains. Indian Railways has scheduled over 12,000 special trains for the festive season, a significant increase from the 9,000 run last year. The problem is the colossal, concentrated demand.

Millions of people attempt to book tickets the moment the booking window opens 120 days in advance (now revised to 60 days for special trains). This creates a digital stampede where thousands are vying for the same seats on popular trains and dates.

Why Does Payment Slow Down Cause Waiting Lists?

The Indian Railway Catering and Tourism Corporation (IRCTC) explains the process: when you select a seat, it is temporarily held for you. However, this hold is for a very short period to allow you to complete the payment.

During peak booking times, the sheer volume of simultaneous transactions causes payment gateways (banks, UPI networks) to slow down. If your payment process takes longer than this hold period, the system releases your temporarily reserved seat. By the time your payment is authenticated, those seats have often been allocated to other users whose transactions were processed a split second faster, leaving you with a waiting list number.

IRCTC’s Official Stance and Record Numbers

Anil Kumar Gupta, General Manager of Corporate Communications at IRCTC, confirmed that the infrastructure is handling the load but the demand is historical. “There is no shortfall in the server or software,” he stated, pointing to a recent record of 18.74 lakh bookings in a single 24-hour period for Diwali.

The system, he noted, is more robust than ever, but the user concentration at specific times (like 8:00 AM) creates inevitable bottlenecks.

Beyond Technology: Passenger Preferences Worsen the Crunch

Railway officials point to another key factor: passenger choice. Travelers overwhelmingly prefer convenient, regular trains that depart after working hours over the special trains laid on for the season.

• People want to leave exactly a day before the holiday, targeting specific popular trains.

• There is a clear preference for overnight journeys to maximize time at home.

• This leads to a massive demand surge on a handful of specific trains, while other special trains or less convenient options may have better availability.

Fact Check & What You Can Do

•  Fact Check: The announcement of 12,000 special trains is verified from Indian Railways statements. The IRCTC booking record of 18.74 lakh tickets in a day is also an official figure.

• Plan B – Special Trains: Be flexible. Check for the “Special” trains on your route. They often have better availability.